BWH new reception area

Sedgemoor council offers new-style service with Bridgwater House set to re-open

VISITORS to Bridgwater House will be welcomed into a new-look reception area when Sedgemoor District Council re-opens its doors on Monday (October 4).

A spokesperson for the council said: “Since the start of the pandemic in March 2020, Sedgemoor staff have continued to serve customers – albeit not in the traditional way of people coming into reception.

“In line with various Government guidelines over that time, Bridgwater House reception has been closed.  We have taken that time to plan ahead and now have a new reception area in our main offices in King Square.

“This means that we will be able to help customers in a safe, quick and efficient manner in a modern setting and with Covid-safe measures in place.

New design

“The new reception design and layout has been discussed with our customer panel, partner organisations, staff and councillors.

“As well as a new look and design to the area, the way in which we deal with customers in reception is also changing.

“Rather than being seated behind a desk, our Customer Service Advisors will now meet-and-greet our customers, offering help and advice at first point of contact.

“Staff can also help make appointments and escort customers to meetings. This individual approach makes sure that all customers have a friendly and efficient service.

Self-help kiosks

“For customers who prefer a quick ‘in-and-out’ visit, there will be self-help kiosks and video calling facilities so that staff can meet their customers virtually where appropriate.

“We also aim to increase the amount of self-service options available to customers over the next few months, which will free up time for officers to help those who need it most.

“However, we would remind customers that there are still many ways in which we can help you as we have done since March 2020, without the need of a journey into Bridgwater House.”

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