BRIDGWATER services have been named the worst motorway services in the country by Which?
The services were awarded just one star out of five for all categories analysed by the consumer group, including cleanliness, range of facilities and prices.
The Moto-owned site received an overall customer score of just 32%.
Recent visitors described the venue as “dirty” and “depressing”, and others complained of a urine smell and toilet paper strewn on the floor. Another claimed it “should be demolished”.
At the other end of the scale, Gloucester services – an hour’s drive up the M5 – was ranked number one.
Rory Boland, editor of magazine Which? Travel, said: “The results of our survey show that it pays to plan ahead to avoid some of the UK’s worst motorway services.
“It could be the difference between a home-cooked meal in peaceful surroundings, or crowded queues in downright dirty facilities.
“Whether you’re zipping down the M5 towards the beaches on the south-west coast, or up the M6 towards the Scottish border, make sure your journey isn’t spoiled by a stop at a shoddy service station.”
Moto CEO Ken McMeikan said: “I am appalled by the score at our Bridgwater site.
“This does not reflect the standards we aspire to across all of our sites and I can absolutely guarantee that all of the issues raised will be dealt with immediately to ensure we get Bridgwater back to the standard we know our customers expect and deserve.”
The bottom five, with their customer score, are:
- Keele (42%)
- Sandbach (42%)
- Newport Pagnell (41%)
- Gordano (40%)
- Bridgwater (32%)
The top five are:
- Gloucester (86%)
- Tebay (83%)
- Cairn Lodge (69%)
- Norton Canes (65%)
- Wetherby (61%)